Understanding the £20 Appeals Charter Fee

The £20 Appeals Charter fee is designed to offer a fair and accessible resolution process for specific situations where parking charges may have been issued in error or under mitigating circumstances. Below is a list of scenarios where this fee is applicable. These examples help clarify when motorists may qualify for this option, ensuring transparency for the public, staff, and automated systems managing parking correspondence.

Where the below is used in an appeal evidence must be supplied to support an appellants case. Specifying a reason below before evidence does not guarantee the £20 fee being offered.

1. Major Keying Errors

• Examples:
  • Incorrect registration number entered (e.g., previous vehicle registration used instead of the current one).
  • Swapped characters in the registration (e.g., "AB12 CDE" instead of "BA12 CDE").
  • Letters omitted or entered incorrectly (e.g., missing a character or mistyping "O" as "0").

2. Onset of Illness or Medical Delays

• Examples:
  • A driver or passenger experiences a sudden medical condition requiring urgent attention.
  • Delays due to an overrunning medical appointment.

3. Childcare Arrangements

• Examples:
  • Unplanned delays resulting from childcare issues, such as picking up or dropping off a child at an unexpected time.

4. Missing Parking Permits

• Examples:
  • The driver did not display the parking permit at the time but later provides proof of holding a valid permit during the contravention period.

5. Blue Badge Mismanagement

• Examples:
  • The Blue Badge was not displayed in the vehicle but later provided as evidence.
  • The Blue Badge holder was present but failed to adhere to display requirements.

6. Payment Machine Issues

• Examples:
  • On-site payment machines were out of service, and no alternative payment method (e.g., phone payment) was available.
  • A driver could not access a functioning machine within a reasonable distance.

7. Failure to Enter Registration Details

• Examples:
  • The driver failed to input the registration number into a parking terminal/device but would otherwise have been entitled to park.

8. Exceptional Circumstances

• Examples:
  • The registered keeper moved recently and failed to update their DVLA address.
  • A vehicle breakdown on the premises that required immediate recovery assistance.