I Paid My Parking Charge Notice (PCN) via BACs, But I'm Still Getting Letters

If you've made a payment via BACs but are still receiving letters, there could be a few reasons for this:

1. Ensure the Notice Number is Correct: BACs payments are uploaded to the notice number provided. If the notice number entered is incorrect, the payment may not be properly allocated. Double-check the reference you used matches the one on your Parking Charge Notice.

2. Automatically Generated Letters: Our system sends letters through a hybrid mail partner. If you receive a letter after making a payment, it’s possible that the letter was already in the process of being mailed when your payment was updated in our system.

How to Check if the Letter Should be Ignored:

• Notice Number: Compare the notice number on the new letter with the one you originally paid. If it’s different, you may have multiple outstanding PCNs. Contact us if you need further clarification.
• Letter Issue Date: If the letter issue date is before the date you made your payment, it’s likely that the letter was already in transit and can be ignored.

The number one reason a letter is received once payment has been paid is due to one already being in the post, the second is that you have multiple PCNs and the third is that the reference provided in the BACs transfer was incorrect.

Most of the time, a letter received after payment can be ignored, but it’s always best to double-check to ensure everything is in order.