I've entered my Parking Charge Notice Reference into your website but it is not being recognised. What do I do?

If you've entered your Parking Charge Notice (PCN) reference number on our website but it isn't being recognised, there could be a few reasons for this:

1. Double-Check Your Entry: The reference number must be entered exactly as it appears on your Notice, without any spaces or mistakes. It usually starts with a specific set of letters, followed by numbers. Make sure you've copied everything correctly, including upper and lower case letters.

2. Check the Notice Date: Make sure that you're entering the details for an active PCN. If the notice is older, there could be a technical issue, or the PCN might no longer be active on our website.

The number one reason a reference is not recognised on our system is due to it not being entered correctly, the second reason is that the PCN is no longer active and has either been cancelled or paid in full.

Contact Us: If none of these steps help, please reach out to our support team. Please visit this article for information on the steps to take to contact us. Make sure to provide all the details from your PCN so we can assist you quickly.